My Virgin.net email account has frozen me out | Money

1 week ago 18

| September 14, 2021 |

During August, my Virgin.net email account, which has been my mainstay since the 1990s, abruptly became inaccessible – my username and password were simply not recognised. It is efficaciously frozen, and I cannot send, receive or entree my emails.

Long calls to Virgin Media’s distant lawsuit work have proved useless. This is simply a catastrophe for me.

NG, Gloucestershire

I received respective emails from frustrated Virgin customers complaining astir their disappeared emails this week. I person sent your lawsuit to Virgin, which is looking to resoluteness your problem.

However, the crushed for raising this is to suggest to readers who are inactive utilizing an aged email relationship that came with their BT Internet, TalkTalk oregon Virgin bundle that it’s clip to determination on. Various issues harvest up with these accounts, and if they do, it tin beryllium a disaster.

Gmail and Outlook are overmuch much reliable (other options are available) and much future-proof.

Set 1 up and get each aboriginal emails forwarded to that account.

As you reply from your caller address, your contacts volition modulation over.

We invited letters but cannot reply individually. Email america astatine consumer.champions@theguardian.com oregon constitute to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. Please see a daytime telephone number. Submission and work of each letters is taxable to our terms and conditions

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